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FAQs

Frequently Asked Questions

In our FAQ section you'll find a list of frequently asked questions along with the answers.

If you do not find a sufficient answer, please do not hesitate to contact us!

General

  • » Where can I purchase a basICColor license?

    You can purchase a basICColor license directly from our Local basICColor Dealers or you can contact basICColor directly.

  • » Is a Linux version of basICColor available?

    Currently there is no Linux version of basICColor available. However, there is the possibility to compile the basICColor applications for Linux. Please contact us!

Licensing

  • » Why does the license file (*.lic file) not unlock the basICColor software although it is a valid license?

    In some cases during the transfer of the license file via e-mail or over the network the format of line breaks is changed and so the license file is no longer valid. There exist three formats for line breaks:

    - Classix Mac (CR)

    - Unix (LF)

    - Windows (CRLF)

    A valid basICColor license file always has a 'Unix (LF)' line break.

  • » Which USB devices must be removed for licensing to an external media (Dongle, DISCUS)?

    If you have a TAN that enables to load the license to a basICColor dongle or into the basICColor DISCUS then it is necessary to remove all USB devices (which are not needed) from the computer. This only ensures that the software clearly recognizes the external medium which is used for licensing.

    Below a list of USB devices that should not be connected to the computer for the first steps of the licensing procedure:

    • basICColor dongle
    • USB-Sticks
    • basICColor DISCUS
    • basICColor diLIGHT
    • JUST Color Communicator
    • Color Partner Color Scout
    • Konica Minolta Display Color Analyzer CA-210
    • GL optic mini-spectrometer

     

  • » What is the procedure to manually install a license file to a basICColor dongle or into the basICColor DISCUS?

    Once you have received a basICColor license file (file extension *.lic) via email or it has been saved from the licensing server onto your desktop you need to copy the licensing file to your basICColor dongle or basICColor DISCUS manually. Please find the setup steps below:

    basICColor Dongle:

    1. Connect your basICColor dongle to your computer and wait until it is mounted!
    2. Copy the basICColor license file (file extension * .lic) directly to the basICColor dongle (= USB mass storage). The license file must be located on the top level that the software can find the license file automatically.
    3. The basICColor software is now recognizing the license on the USB dongle automatically.

    basICColor DISCUS:

    1. Connect your basICColor DISCUS to the computer and wait until it is connected!
    2. Start the basICColor software and open the licensing window (Help ¬ License...).
    3. Click on the button <Offline licensing...> and then <Install License File...>. Now navigate to the basICColor license file (file extension *. lic) and select it.
    4. The license file is now loaded to the basICColor DISCUS. The message "License successfully loaded into the basICColor DISCUS!" confirms the successful download.
    5. The basICColor DISCUS now acts as a "dongle" and unlocks the software.

     

  • » I have purchased a new computer and want to transfer my basICColor license. What is the procedure?

    If you have bought a new computer and wish to transfer basICColor display please follow these steps:

    1. Install your software on your new computer (you can find the latest installers here)
    2. Start the application and click the <Licensing...> button in the Licensing window. Then click the link: "Hardware Replacement - Request permanent license…"
    3. Please log now into your basICColor account and go to "Licensing" and the to the section "2. Without TAN".
    4. Once you have sent the hardware replacement license request, it will be verified by us. You will then receive a notification via email once your license file is available for download.

    We have also created a video tutorial for you which guides you through the single steps of a hardware replacement license request (german only):

    Rechnerwechsel am Beispiel von basICColor display

    In addition you can find here a detailed manual regarding licensing and hardware replacement!

  • » How do I license a basICColor dongle or a basICColor DISCUS with TAN?
    1. Remove all USB-devices from your computer. Please read the FAQ "Which USB devices must be removed for licensing to an external medium (dongle, DISCUS)?".
    2. Start the basICColor application and open the licensing window via "Help" and "Licensing...". (When starting a basICColor application for the first time the licensing window opens automatically).
    3. Click on "Licensing..." and fill in your TAN, e-mail address and password. Confirm with "Licensing...".
    4. Please ensure no USB-devices are connected to your computer and confirm with "OK".
    5. Connect the basICColor dongle or basICColor DISCUS to your computer and wait for it to mount. Confrim with "OK".
    6. Once the license is loaded to the basICColor dongle or basICColor DISCUS it unlocks the software via the basICColor dongle or the basICColor DISCUS.

Measurement Instruments

  • » i1 driver problem on Windows 8.1

    On Windows 8.1 systems the i1 drivers can not be installed successfully. The i1 instrument is not recognized after software installation.

    Please read the following PDF carefully to fix the problem:
    i1 driver problem on Windows 8.pdf

    Download the i1 Driver Installer Fix for the 32 bit system architecture:
    i1DriverInstallerFix32.zip

    Download the i1 Driver Installer Fix for the 64 bit system architecture:
    i1DriverInstallerFix64.zip

  • » Since updating to OS X 10.9.3 (Mavericks) or higher respectively to basICColor display v5.4.0 or newer a communication to the X-Rite DTP94 (a.k.a. Monaco OPTIX XR) instrument is not possible anymore. What can I do?

    Please refer to our YouTube video: Use DTP94 under Mac OS X 10.9 (Mavericks)
    This video shows the steps to use the DTP94 again.

    1. Download and install the latest version of 'basICColor display 5'. (please click here)
    2. Download and install the 'XDSIII package'. (please click here)
    3. Open the 'basICColor display 5' application folder. Right-click on the 'basICColor display' application icon and select 'Show Package Contents' to open a new Finder window displaying a 'Contents' folder. Open the 'Contents' folder, and then open the 'Frameworks' folder. Please copy now the DTP94 Framework (XDSIII.framework) into the 'Frameworks' folder.  (replace it if necessary). Please go back to the 'Contents' folder, and then open the 'MacOS' and then the 'PlugIns' folder. Please copy now the DTP94 Library (XDSIIIDevice.dylib) into the 'PlugIns' folder. (replace it if necessary).
    4. Now you can launch the 'basICColor display 5' application and successfully connect to the DTP94 instrument.

    However, if you need technical support, please contact the basICColor support hotline: support@basiccolor.de

    Download DTP94 package (XDSIII package)

     

  • » Is the measurement device X-Rite DTP94 (a.k.a Monaco OPTIX XR) supported on Windows 8 and higher?

    Unfortunately the measurement device X-Rite DTP94 (a.k.a Monaco OPTIX XR) is no longer supported on the Windows 8 (or higher) operating system.

basICColor input

  • » What does the "error 1" indicate during the ICC input profile creation?

    "Error 1" can be caused because the basICColor input software does not have the rights to save the ICC Profile into the "color" folder. Please change the properties of basICColor input to run in the "Windows XP Compatibility Mode" which can be found in the preferences of the application. To get to the preferences you have to make a right mouse click on the application.

    Please find below a movie which shows quite good the procedure: http://www.youtube.com/watch?v=yI8CSG77gVg

basICColor display

  • » What monitor type do I have to select for the Spyder 4 instrument?

    When selecting the monitor type for the Spyder 4 instrument there are 7 correction matrices for the different monitor technologies available.

    Please select the entry that describes best the technology of your monitor.

    DC_TOKYOBLUE ... this setting emulates putting a blue filter over the sensor; only suitable for testing purposes!

    DC_STANDARD ... suitable for any monitor

    DC_NG_CCFL ... suitable for sRGB LCD monitors as for example: Eizo CG21, SpectraView 2180, MultiSync PA231W

    DC_WG_CCFL ... suitable for WideGamut LCD monitors as for example: Eizo CG241, SpectraView Reference 271, Quato Intelli Proof 270 excellence

    DC_NG_WLED ... suitable for monitors with White LEDs as for example: Apple iMac

    DC_WG_RGBLED ... suitable for monitors with RGB LEDs as for example: NEC SpectraView Reference 21, Samsung XL20

    DC_NG_CCFL2 ... individual adaption for a sRGB LCD monitor

     

     

  • » Why the ColorMunki Photo measurement instrument is not recognized by basICColor display?

    The 'X-Rite Device Service' is running as background process and blocking any third-party connection to the ColorMunki Photo.
    So it is necessary to quit the X-Rite Service so that basICColor display can take control over the ColorMunki instrument.

    Please follow the instructions below:

    Windows:
    Open in the Administrative Tools / Computer Management /
    There you can find the name: X-Rite Device Services Manager
    Double click on that name and a new window will appear
    Click the "Quit" button to close the process

    MAC OS X:
    Open the Activity Monitor.app
    Please start basICColor display 5 before you quit the process "xrdd". This is important then otherwise the x-rite service will launch again.
    Now select the process "xrdd" and click "quit process"

  • » Why does basICColor display request a Java installation under OS X Mountain Lion (10.8) or OS X Mavericks (10.9)?

    The reason for this message is the X-Rite SDK for the DTP 94 measurement instrument. If you do not want install the Java Runtime you have to remove the driver: XDSIIIDevice.dylib ! This can be found in the package of basICColor display under 'Contents ¬ MacOS ¬ PlugIns'. Afterwards the X-Rite DTP 94 instrument is no longer supported under OS X Mountain Lion or OS X Mavericks.

  • » I'm getting error 24 during the monitor calibration with the Spyder 4 instrument. What could be wrong?

    Probably the selecting of the monitor type is not correct: DC_TOKYOBLUE ... this setting emulates putting a blue filter over the sensor; only suitable for testing purposes!

    Please select the entry that describes best the technology of your monitor. Read also FAQ: What monitor type do I have to select for the Spyder 4 instrument?

  • » What does the error 18 in Windows 8 indicate?

    The error 18 occurs when a profile name that is already used in a user's account wants to be overwritten by another user (account). Choose a new profile name and start profiling again.

  • » Where does basICColor display save the user defined presets and log files?
    With basICColor display 5 logging the monitor validation was introduced. The custom logging always stores the files in the Documents folder of the current user:
    MAC:
    /Users/<your_username>/Documents/basICColor display 5/
    WIN 8:
    C:/Users/<your_username>/Documents/basICColor display 5/
    WIN XP:
    C:\Documents and Settings\<your_username>\My Documents\basICColor display 5\

    There you will find the following files:
    - basICColor_display_history.log ... Logging the performed monitor check
    - basICColor_display_status.xml ... XML status file with the result of the last monitor check
    - <Profilname>.png ... Graphic evaluation of the implemented monitor check
    In addition, basICColor display 5 stores the saved custom settings (UserSettings) under that path as DCJ file.

    Additional Information:
    Apart from the automatic custom logging it is possible to enable a system wide logging via the settings (Preferences) . So all monitor validations of the different users are stored and logged in one file on the computer.
  • » What are the settings in 'basICColor RemindMe'?

    The default settings of 'basICColor RemindMe' are as follows:

    basICColor RemindMe

    Validity period... defines how long an ICC-profile is valid for

    Profile check: Manual only ... the current monitor profile is only verificated when 'basICColor RemindMe' is started
      Every Login ... with every start of the computer or login of a user the current monitor profile is checked for its validity
      Check again in> ... defines the interval (days) in which the current monitor profile will be checked after each computer start or user login

    Main Application...path to the basICColor display 5 software

  • » What does error 70 indicate when trying to start a calibration?

    Error 70 indicates that the measurement device sensor is in the wrong position. Flick the diffusor-lense back to bring the sensor into measurement position on the measurement device basICColor SQUID 3 / i1 display pro for example.

  • » Why does basICColor display not recognize the EIZO swing measuring device?

    In some cases the basICColor display software can't communicate with the EIZO swing measuring device when the EIZO ColorNavigator software is installed. Please uninstall the ColorNavigator software and restart your computer.

  • » basICColor display crashes a the start. What can I do?

    basICColor display can crash at the start when there are corrupted graphic card drivers installed on the system.

    Please ensure that there is always the latest driver version installed for the build in graphic card(s) on your system.

  • » At the start of Windows the monitor profile won't be loaded. Only when I start basICColor display the monitor profile will be activated. How can I solve the problem?

    To resolve the problem is to explicitiy instruct Windows to use the created monitor profile.

    For this open the "Control Panel" and search for the keyword "Color Management".

    In the Color Management window click on the tab "Advanced" and then on "Change system defaults" at the bottom of the window.
    A new window will pop up and it will almost like the one before. But there are some differences.

    No it is possible to change the settings of the checkbox "Use Windows display calibration".
    If the ckechbox is activated Windows will use the monitor profile created by basICColor display and the video-LUT's will be loaded into the graphic card.

  • » I get the error 10066 on my Windows computer while calibrating. What does this mean?

    The error 10066 originates in the Windows operating system.  We’ve got no influence on this error in our applications.  An internet search offers numerous tools and write-ups on how to fix this error.

    Customer feedback shows that applying one of the suggested Windows maintenance tools generally fixes the error. In individual cases the installation of a current graphics card driver fixed the error.

  • » I get unsatisfying results when calibrating a MacBook. What can I do?

    Placement of the measuring device directly opposite the 'Apple' symbol on the backside of the screen negatively affects the calibration results. This can be explained by the fact that the 'Apple' symbol may allow some ambient light to shine through to the other side of the screen on which the measurement device is mounted. For a good calibration result shift the measurement device off the symbol but still as central as possible. If your measurement device allows you to selcet a "Monitor Type" please choose: White LED

  • » What monitor type do I have to select for the Spyder 5 instrument?

    When selecting the monitor type for the Spyder 5 instrument there are 5 correction matrices for the different monitor technologies available.

    Please select the entry that describes best the technology of your monitor.

    DC_STANDARD ... suitable for any monitor

    DC_NG_CCFL ... suitable for sRGB LCD monitors as for example: Eizo CG21, SpectraView 2180, MultiSync PA231W

    DC_WG_CCFL ... suitable for WideGamut LCD monitors as for example: Eizo CG241, SpectraView Reference 271, Quato Intelli Proof 270 excellence

    DC_NG_WLED ... suitable for monitors with White LEDs as for example: Apple iMac

    DC_WG_RGBLED ... suitable for monitors with RGB LEDs as for example: NEC SpectraView Reference 21, Samsung XL20 and GB-r LED monitors as for example: NEC SpectraView Reference 242

     

basICColor catch

  • » Why is the Konica Minolta FD-7 not listed in the pull-down menu of the measurement instrument selection?

    There are two possible causes:

    1) basICColor catch 4.0 or later is required.

    2) On some Windows systems the 'Microsoft Visual C + + 2005 Redistributable' libraries are missing. You can find the appropriate installer in the program folder of basICColor catch: Drivers - Treiber\Instruments\Konica Minolta FD-7\Microsoft Visual C++ 2005 Redistributable !

  • » Why the color patches measured with the i1Pro2 are read incorrectly (mirror inverted)?

    The i1Pro2 instrument detects the scanning direction based on the pattern on the ruler and reads the patches accordingly. The ruler must always be on the side of the already scanned patches or on blank paper.

basICColor control

  • » Why do I get an empty PDF report?

    If your PDF report is empty then it is because of a font problem. Please make sure that the font Verdana is installed as TrueType (*.ttf) font on your system.

basICColor SQUID 2

  • » Why the basICColor SQUID 2 (i1 Display 2) is not recognized by basICColor display v5 when it is connected on the new MacBook Pro with Retina Display?

    The reason of getting no connection to the instrument is the new 3.0 USB port from Apple. The current workaround is to use a powered USB 2.0 hub and connect the basICColor SQUID 2 to that. X-Rite is looking into that issue. Juli 2012.

basICColor SQUID 3

  • » I'm getting error 39 (device not found!) when I'm trying to measure the ambient light. What could be wrong?

    There are two possibilities for this error message:

    A) Turn the attached ambient light diffuser in front of the lens for the measurement process:

    B) Please quit the X-Rite DeviceServices.

  • » Why is the basICColor SQUID 3 / i1 Display Pro device not listed in the instrument selection menu?

    The instrument driver of basICColor SQUID 3 / i1 Display Pro supports only 10.5.x or higher. Therefore this instrument is not listed under Mac OS X Tiger (10.4.x).

     

  • » Is it possible to use the basICColor SQUID 3 instrument with third-party applications?

    The basICColor SQUID 3 measurement instrument can be used by any application which supports the OEM-version of the i1Display Pro from X-Rite (e.g. SpectraView Profiler 5). Some third-party applications as for example the X-Rite i1Profiler software require the retail-version of the instrument which is offered by X-Rite only. OEM-versions of the instrument like the basICColor SQUID 3 can't be used by this application.

    If you want to use the basICColor SQUID 3 with third-party applications, please ask the vendor of the application if it supports the OEM-version of the X-Rite i1Display Pro.

basICColor DISCUS

  • » Which software products support the basICColor DISCUS?

    basICColor DISCUS is supported by the following software products:

    • basICColor GmbH – basICColor display 5
    • Just Normlicht – adJUST monitor calibration 5
    • NEC – SpectraView Profiler 5
    • NEC – SpectraView II
    • SMARtt – softproofware
    • Remote Director
    • Serendipity Software – Veripress
    • Ugra Display Analysis and Certification Tools (UDACT)
    • Quato Technology – iColor Display 3
    • –––––––––––––––––––––––––––––––––––––––––––––– 
    • SpectraCal – CalMAN v4
    • Display Calibrations LLC – ChromaPure
    • LIGHT ILLUSION – LightSpace CMS
    • –––––––––––––––––––––––––––––––––––––––––––––– 
    • basICColor GmbH – basICColor catch 4
    • Konica Minolta – Color Care
    • basICColor GmbH – basICColor display 5
      Just Normlicht – adJUST monitor calibration 5
      NEC – SpectraView Profiler 5
      NEC – SpectraView II
      SMARtt – softproofware
      Remote Director
      Serendipity Software – Veripress
      Ugra Display Analysis and Certification Tools (UDACT)
      Quato Technology – iColor Display 3
      –––––––––––––––––––––––––––––––––––––––––––––– 
      SpectraCal – CalMAN v4
      Display Calibrations LLC – ChromaPure
      LIGHT ILLUSION – LightSpace CMS
      –––––––––––––––––––––––––––––––––––––––––––––– 
      basICColor GmbH – basICColor catch 4
      Konica Minolta – Color Care
  • » How can I update the basICColor DISCUS with calibration matrix for new monitors?

    With the application "basICColor DISCUS Calibration Updater v2.0" you can update your basICColor DISCUS.

    The update includes new calibration matrix for following displays:

    • EIZO CG 2420

    Download DISCUS Update for MAC

    Download DISCUS Update for WIN

    Below you'll find a complete list of calibration matrix:

    • Generic WideGamut LCD
    • Generic GB-r LED
    • Generic LCD
    • Generic White LED
    • Generic RGB LED
    • ------------------------
    • JUST w. Diffuser
    • ------------------------
    • Apple LED 24"
    • Apple LED 27"
    • ------------------------
    • EIZO CG 21
    • EIZO CG 223W
    • EIZO CG 241W
    • EIZO CG 2420
    • EIZO CG 243W
    • EIZO CG 245W
    • EIZO CG 246W
    • EIZO CG 247W
    • EIZO CG 248-4K
    • EIZO CG 276W
    • EIZO CG 277W
    • EIZO CG 303W
    • EIZO CG 318-4K
    • ------------------------
    • NEC MultiSync P221W
    • NEC SpectraView 231
    • NEC SpectraView Reference 241
    • NEC SpectraView Reference 242
    • NEC SpectraView 2690
    • NEC SpectraView Reference 2690
    • NEC SpectraView Reference 271
    • NEC SpectraView Reference 272
    • NEC SpectraView Reference 3090
    • NEC SpectraView Reference 301
    • NEC SpectraView Reference 302
    • NEC SpectraView Reference 322UHD
    • NEC SpectraView 2180 WG LED
    • NEC MD213MG
    • ------------------------
    • Public Display LCD
    • ------------------------
    • Quato Intelli Proof 240 LED excellence
    • Quato Intelli Proof 242 excellence
    • Quato Intelli Proof 264 excellence
  • » Where can I find the latest driver for the basICColor DISCUS measurement instrument?

    The most recent basICColor DISCUS driver for MAC OS X is compatible with the following systems:

    • 10.6.x (Snow Leopard)
    • 10.7.x (Lion)
    • 10.8.x (Mountain Lion)
    • 10.9.x (Mavericks)
    • 10.10.x (Yosemite)

      Download basICColor DISCUS Driver v1.4 for MAC
  • » Since updating to OS X 10.9.3 (Mavericks) a communication to the basICColor DISCUS instrument is not possible anymore. What can I do?

    UPDATE 16.07.2015: By installing the latest FTDI driver (FTDIUSBSerialDriver_v2_3.dmg) and the latest basICColor DISCUS driver (basICColor_DISCUS_v140_Driver.zip), both units can be operated again simultaneously. This means that with the basICColor DISCUS the basICColor diLIGHT viewing booth can be calibrated again!


    With the update to OS X 10.9.3, Apple has made ​​some changes in the operating system, and so a communication to the basICColor DISCUS instrument is not possible anymore.

    The reason for this issue is the installed original FTDI Driver (FTDIUSBSerialDriver_v2_2_18.dmg). It is needed for the communication with for example the JUST viewing booths, the GL Optic instrument or the Color Partner Color Scout instruments.

    To successfully connect to the basICColor DISCUS under 10.9.3 please follow the steps below:

    1. please disconnect the basICColor DISCUS from the computer
    2. navigate to the folder: /System/Library/Extensions/
    3. in that folder you'll find the file 'FTDIUSBSerialDriver.kext' - please delete or move that file out of the Extensions folder
    4. install the latest basICColor DISCUS Driver
    5. reboot your computer

     

    Tip: if you have one of the above devices, you have to copy the file 'FTDIUSBSerialDriver.kext' back into its appropriate folder (/System/Library/Extensions/). Thus, there is currently, unfortunately, the limitation under 10.9.3, that you can not use the basICColor DISCUS to control a JUST viewing booth.
  • » Why does the message "No instrument found!" appear although the basICColor DISCUS is connected to the computer?

    Whilst the basICColor DISCUS is connected to the computer this message can indicate that the sensor wheel is not turned to position • (Position for calibration). Please close your application, turn the sensor wheel to position • and start the application again. The basICColor DISCUS is ready to be connected now.

NEC SpectraView

  • » I'm getting error 2 (Unexpected Error) during the hardware calibration of a NEC SpectraView monitor of the 90 series under MAC OS X. What could be wrong?

    This problem is probably caused by using a Mini DisplayPort to DVI adapter. The Mini DisplayPort to Dual-Link DVI adapter does not support all DDC/CI commands and so a hardware calibration fails! The solution is to use a Mini DisplayPort to DVI adapter (Single-Link).

  • » Why SpectraView Profiler 5 asks for a license under Windows 7 (64bit), although a SpectraView monitor of the 90 series is connected?

    If a SpectraView monitor is connected then the SpectraView Profiler 5 software will be unlocked. But if the licensing window appears then a DDC/CI hardware communication problem exists. The "in the box" video drivers included with Windows 7 do not contain the necessary support for communicating with the display monitor that SpectraView Profiler relies on. If you receive a communication error, obtain and install the full drivers directly from the video graphics adapter vendor (ATI, NVIDIA, ...).

  • » NEC offers a firmware-updater tool. Should I use this for updating the firmware of my SpectraView monitor?

    We give a explicit warning to use this tool!!!

    The toll updates the monitors with a MultiSync PA Firmaware and not with the correct SpectraView Firmware. And if the update is done the monitor is nolonger a SpectraView monitor. It becomes a regular NEC MultiSync PA series monitor.

    To make the monitor to a SpectraView monitor again the monitor has to be send in to an NEC-Service center for repair. The customer will be charged with the cost of this service, because it is no part of the regular NEC warranty.

     

     

  • » Where is the TAN?

    SpectraView Profiler requires no licensing or activation via TAN if a SpectraView display is connected to the computer!

    Exception: SpectraView displays of the xx80 series (eg: 1980, 2080) and SpectraView PublicDisplays do not serve as a dongle for the SpectraView Profiler software and always require a license file which has to be requested via TAN. You'll find the TAN here.

Support Contact

basICColor GmbH
basICCare Center

Auf dem Paß 7
27711 Osterholz-Scharmbeck
GERMANY

Phone: +49-4791-9028480

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