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Remote Support

Remote maintenance and remote support via TeamViewer

For customers holding a Software Support Agreement we offer remote support for our applications using TeamViewer software.

The remote maintenance software "TeamViewer" enables our support staff to see your screen and/or to control your computer to offer precise assistance.

You are about to establish a joint meeting with a support staff member of the basICColor GmbH. Please note: by starting the TeamViewer software you automatically agree to the liability disclaimer.




  • The randomly created ID ensures that you will be connected to an appropriate support staff member.
  • Every TeamViewer session is encoded with a 1024bit RSA Private/public Key Exchange and 256 Bit AES system.
  • You can end the session at any given time.
  • Please find detailed information about the security of TeamViewer here.



Ingenieurbüro Dipl.-Ing.Karl Koch – basICColor – does not accept any liability for lost data or any installed programs on your computer, including any computer protection (firewall or virus scanner). Data security is the sole responsibility of the customer. Liability is restricted to intent and gross negligence.

Ingenieurbüro Dipl.-Ing.Karl Koch – basICColor – accepts no liability for faults for which it is not responsible, even if they occur around the time when the support is provided.

By clicking on the button "basICColor Online Support" you hereby confirm your acceptance of the Terms and Conditions of the online support and start the TeamViewer software.

Please note that the service is only available during our businesss hours and subject to prior arrangement by telephone with our support staff.

  • The advisor cannot access your computer without your express consent.
  • The advisor cannot collaborate with you without your express consent.
  • No third-party programs will be installed on your computer.
  • It is not possible for data to be removed from your computer unnoticed and without authorization
  • You can end the shared session at any time.
  • As far as the above rules are not exhaustive the Terms and Conditions of Ingenieurbüro Dipl.-Ing.Karl Koch – basICColor – are in place.

Support Contact

Ingenieurbüro Dipl.-Ing. Karl Koch – basICColor –

Falkenstraße 13

82377 Penzberg


Phone: +49 172 8195356

Email: support@basiccolor.de

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